Terms of Service & End User License Agreement

1. Order processing (Paddle)

Purchases are processed by Paddle.com Market Ltd. / Paddle.com Inc. ("Paddle"), acting as merchant of record. Your payment is additionally subject to Paddle's Checkout Buyer Terms. Paddle handles payment processing, applicable taxes/VAT, invoices, and refunds on our behalf. This Agreement governs your use of the Software itself.

2. License grant

Subject to your payment of the applicable fees and continued compliance with this Agreement, Inno Software grants you a limited, non-exclusive, non-transferable, non-sublicensable subscription license to install and use the Software, during the paid subscription term, solely:

• for your internal business purposes;
• on Splunk instances operated by or for you; and
• with the AWS account(s) identified in your license key ("Licensed AWS Accounts").

3. License keys and enforcement

• License keys are cryptographically signed and locked to your Licensed AWS Account ID(s) ("node-lock"). The Software verifies keys locally (offline); no activation server is contacted.
• You may not share, publish, sell, rent, lease, or otherwise transfer a license key to any third party.
• The Software will stop deploying and/or ingesting data when a license expires (after the stated grace period) or when it is used with an AWS account that is not a Licensed AWS Account. You acknowledge this enforcement behavior and agree that a stoppage caused by license expiry or misuse is not a defect.

4. Restrictions

Except to the extent expressly permitted by applicable law that cannot be contractually waived, you must not:

• copy (other than for reasonable backup), modify, adapt, translate, or create derivative works of the Software;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software, including the compiled Lambda binary;
• circumvent, disable, or tamper with license verification or enforcement;
• redistribute, resell, sublicense, or provide the Software as a service to third parties;
• remove or alter proprietary notices; or
• use the Software in violation of applicable law or third-party terms (including AWS and Splunk terms of service).

5. Customer responsibilities

You acknowledge and agree that:

• The Software deploys and operates AWS resources (including Lambda functions, IAM roles, and S3 event notifications) inside your own AWS account. You are solely responsible for all charges billed by AWS (and by Splunk) in connection with your use of the Software.
• You are solely responsible for the correct configuration of the Software, your AWS environment, your Splunk environment (including HEC endpoints, tokens, and indexes), and for the security of your credentials.
• You are solely responsible for the content, retention, backup, and lawful processing of any data you ingest with the Software.
• The Software is an operational convenience tool. It is not designed or licensed for use in circumstances where a failure, delay, duplication, or loss of data delivery could cause death, personal injury, or physical/environmental damage, or where uninterrupted data delivery is legally required (e.g., as the sole record for regulatory compliance). You should maintain independent copies of source data (your S3 objects remain in your bucket and are never deleted by the Software).

6. Third-party services

The Software interoperates with services operated by third parties, including Amazon Web Services and Splunk. Inno Software is not affiliated with Amazon or Splunk/Cisco and has no control over, and no responsibility for, those services, their availability, their APIs, or changes to them. Your use of AWS and Splunk is governed solely by your agreements with those providers.

7. Support and updates

During a paid subscription term we provide reasonable-effort email support at support@innosw.net and make available updates that we release generally to subscribers. We do not guarantee response times, specific fixes, or compatibility with future versions of AWS or Splunk services, except as required by applicable law.

8. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available", with all faults and without warranty of any kind.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INNO SOFTWARE DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, INNO SOFTWARE DOES NOT WARRANT THAT:

• THE SOFTWARE WILL OPERATE UNINTERRUPTED, ERROR-FREE, OR WITHOUT DEFECTS;
• ALL DATA OR LOG EVENTS WILL BE DELIVERED, OR DELIVERED WITHOUT DELAY, DUPLICATION, REORDERING, OR LOSS;
• THE SOFTWARE WILL BE COMPATIBLE WITH ANY PARTICULAR VERSION OR FUTURE CHANGE OF AWS OR SPLUNK SERVICES; OR
• DEFECTS WILL BE CORRECTED.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY INNO SOFTWARE SHALL CREATE ANY WARRANTY. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; in that case they apply to the maximum extent permitted.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• NO INDIRECT DAMAGES. IN NO EVENT SHALL INNO SOFTWARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, BUSINESS INTERRUPTION, LOSS, CORRUPTION, DELAY, OR NON-DELIVERY OF DATA OR LOG EVENTS, LOSS OF GOODWILL, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY FEES OR CHARGES BILLED TO YOU BY AWS, SPLUNK, OR ANY OTHER THIRD PARTY, ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS AGREEMENT — INCLUDING WHERE CAUSED BY A MALFUNCTION, DEFECT, ERROR, OR FAILURE OF THE SOFTWARE TO OPERATE AS DESCRIBED — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF INNO SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• LIABILITY CAP. INNO SOFTWARE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE SHALL NOT EXCEED THE AMOUNT OF LICENSE FEES ACTUALLY PAID BY YOU FOR THE SOFTWARE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• SOLE REMEDY. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH, OR MALFUNCTION OF, THE SOFTWARE IS TO STOP USING IT AND, WHERE ELIGIBLE, TO REQUEST A REFUND UNDER THE REFUND POLICY.
• THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for willful misconduct or gross negligence under Korean law, or mandatory consumer rights in your jurisdiction). Where such law applies, liability is limited to the minimum extent it permits.

10. Indemnification

You will defend, indemnify, and hold harmless Inno Software from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Software in violation of this Agreement or applicable law, (b) your data or your configuration of AWS or Splunk services, or (c) your violation of any third-party terms, including AWS or Splunk terms of service.

11. Term, suspension, and termination

• This Agreement is effective for the paid subscription term and any renewal terms.
• This Agreement terminates automatically if you materially breach it (including license-key sharing or circumvention of enforcement) and, where the breach is curable, fail to cure it within 14 days of notice.
• Upon termination or expiry (after any grace period), you must stop using the Software and delete installed copies. Sections 4, 5, 6, 8, 9, 10, 12, and 13 survive termination.

12. Governing law and disputes

This Agreement is governed by the laws of the Republic of Korea, without regard to its conflict-of-law rules. The courts of Seoul, Republic of Korea shall have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. If you are a consumer, this section does not deprive you of the protection of mandatory provisions of the law of your country of residence.

13. General

• Entire agreement. This Agreement (together with your Paddle order and our Privacy Policy and Refund Policy) is the entire agreement regarding the Software and supersedes all prior discussions.
• Changes. We may update this Agreement for future subscription terms; material changes will be posted on this page with an updated date. Changes do not apply retroactively to a paid, current term.
• Severability. If any provision is held unenforceable, the remainder remains in effect, and the provision is enforced to the maximum extent permitted.
• Assignment. You may not assign this Agreement without our written consent; we may assign it in connection with a merger, acquisition, or sale of assets.
• Export. You are responsible for compliance with applicable export control and sanctions laws.

14. Contact

Inno Software · Republic of Korea
Business Registration No. 311-28-01714
support@innosw.net