Privacy Policy
Last updated: October 25, 2026
This policy explains what personal data Inno Software (a sole proprietorship registered in the Republic of Korea) collects in connection with this website and with Inno AI Chat (the "Software"), and how it is handled.
The Software does not send us anything.
Inno AI Chat runs inside your own Splunk deployment and on a backend host you control. It has no telemetry, no usage reporting, no analytics and no licence phone-home. Your questions, searches, results and answers never reach us.
1. Data we collect
a. When you buy a licence
Online purchases are processed by Paddle as merchant of record. Paddle collects and processes your payment details; we never see your card or bank information. From the order we receive your name, company, email address, country, the Splunk deployment ID and domains you entered at checkout, and the order identifiers. If you buy by invoice, we receive the same information directly from you.
We keep these in a licence ledger so we can issue your key, reissue it if your deployment ID changes, provide support and meet accounting obligations. When you download the installation files we record the time, IP address, country and browser of each download, to protect the download links of your purchase.
b. When you request tuning
Only what you choose to send us: the questions, sample data, logs and patch results described in the Support and Tuning Terms. We use them only for your tuning, do not share them with third parties except where the law requires, do not use them for other customers or for training models, and delete them within 90 days after the tuning engagement ends. Please remove personal or sensitive data before sending.
c. When you contact us
Your email address and what you send, so we can reply and keep a record of the support history.
d. When you visit this website
The site is hosted on Cloudflare Pages. Cloudflare processes standard request data (IP address, user agent, timestamp) to serve and protect the site, and Cloudflare Web Analytics counts page views without cookies and without identifying individual visitors. We do not run advertising trackers and we do not set cookies of our own. If you open the checkout, Paddle's script sets the cookies its payment flow needs, governed by Paddle's own policy.
2. Where your data goes when you use the Software
Questions and the context the Software adds to them are sent to the language-model endpoint that you configure and operate. Searches run on your Splunk. Neither passes through us. What your model provider or your own infrastructure records is governed by your own arrangements, not by this policy.
3. Sharing
We do not sell personal data. We share it only with service providers we need to run our business (for example our email and hosting providers) and where the law requires.
4. Retention
Licence and order records are kept for as long as the licence exists and as required by tax and accounting law. Tuning materials are deleted within 90 days after the engagement ends.
5. Your rights and contact
You can ask us what we hold about you, and ask us to correct or delete it, at support@innosw.net.